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October 9, 2019 (ver. 2.0)
We at ORBITAL SYSTEMS (“Orbital”) consider security and integrity to be part of our company DNA. It’s our obligation as controller of our customers’ personal data to inform our customers, both prospects and purchasing, about how and why we process their personal data. We commit to respect the personal data of individuals in the same manner as we respect individuals themselves, be they our employees, customers, vendors or any other party that we interact with.
We process personal data in respect of two categories of data subjects, namely, prospect customers and buying customers. Also, we collect two different types of data, namely;
Shower data enables us to deliver notifications and statistics to you via web or/and app. Also, the data may be used for development purposes to help us improve the product. As well as for marketing, sales and business decision purposes. For example, we will aggregate behaviour data (of the product) to help us study shower habits. We may publish these trends. Note that shower data does not contain information about you. This is data about filter status, sensors, temperature etc. This is specific for the units we provide, and not considered personal data.
We never save data longer than we need. Some data is discarded directly, others are stored for a long time depending on the data and our legal requirements.
For example, a buying customer’s personal data is saved no longer than 24 months after the termination of the contract. Exceptions do apply to such information that must be stored by law, e.g. the Swedish Accounting Act (Sw: Bokföringslagen).
Personal data is also saved for billing purposes. In the case of unpaid invoices, the personal data is saved until the claim is settled. When the invoice is paid, the data is deleted after 24 months if not required by law that it is stored for a longer period.
Please see the tables below for more detailed information. Do note that we will not process your personal data for any other purposes than listed below. If additional processing would be needed, we will inform you and ask for further consent or explain on what legal basis we process your personal data.
The purpose of the processing
What personal data is processed
The legal basis for the processing
How long we save your data
Categories of third party recipients
To provide our product to you
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To provide our service to you
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To conduct service if and when needed
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To process your requests as provided when you contact our customer service
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To contact you when there is disruption of the service
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To invoice you for our services
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To perform credit disclosure actions
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
To send newsletters
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To send marketing materials to you to inform you of new products and services
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To invite you to events
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To perform surveys on customer experiences
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To educate our personnel
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To improve our way of working
Based on your consent
As long as you are our customer, or up to 24 months after contract has ended.
To correct errors
To fulfil our obligations under the agreement with you
As long as you are our customer, or up to 24 months after contract has ended.
The processing was necessary for the establishment, exercise or defence of legal claims.
Legal obligations
As long as legal claims are being processed.
Prospect customers
We collect data about you when you sign up on our waiting list to purchase one of our products to contact you when we launch in your country, share news and updates, and/or let you know when the product you are interested in is in stock.
Type of cookie
Purpose
Purpose
Purpose
Purpose
To contact you when we launch our product in your country
Based on your consent
24 months
To contact you when our product is back in stock
Based on your consent
24 months
To contact you when we launch a new similar product to one that you have shown interest in
Based on your consent
24 months
Customers
We collect data about you when you sign up as a customer and use our services. The data is collected to fulfil our obligations under the agreement with you, give you a good experience and improve our services.
Certain data processing is based on your approval, so-called consent. If the processing is based on consent, you can always decide not to agree to certain processing activities or purposes, and you can withdraw your consent at any time.Note: In order to provide services and products, we need to process and manage your data. You are not obliged to submit your data to us. If you choose not to do so, it is not certain that we can provide all of our products and services to you.
We share your data with a number of partners in order to provide our services to you. Orbital also uses databases and software suppliers to handle communication with you in the best possible manner. We always enter into a binding agreement with all external parties that includes a duty of confidentiality and require them to comply with the requirements of applicable legislation regarding processing and transfer of personal data. In this way, we guarantee the security and confidentiality of your personal data.
Orbital may transfer your personal data to countries outside the EU/EEA in order to provide our services to you. Any such transfer will always be done in a secure and legal manner. Orbital may transfer your personal data to such countries only when we have entered into an agreement with another company and the agreement includes either so called Binding Corporate Rules or Standard Contractual Clauses which comply with EU Commission guidelines, or when the country that we transfer your personal data to has been approved by the EU Commission to have an adequate level of protection.
Security of data comes first in everything we do. Security features are built into all of our products, services, and infrastructure to keep data protected at every layer. We invest in teams and technology to continually improve that security, protecting not only our operations, but your business and data as well.
In the unlikely event that we lose control of your personal data and this data is of a sensitive nature we will inform you without undue delay, and no later than 72 hours after we have become aware of the incident.
It is our obligation to only process personal data which are correct, relevant and necessary with regards to the purposes of the processing, and you are entitled to control that this is the case. Orbital is responsible for that your personal data is processed in accordance with existing legislation.
We will, on your request or on our own initiative, correct, de-identify, erase or complement data which are detected to be inaccurate, incomplete or misleading.
You as an individual have a number of rights under existing legislation. You have the right to:
If you wish to make use of any of your rights above, please feel free to contact us. Our contact details can be found below.
Sometimes we may come to do changes in the privacy policy. We will send you a message if we do major changes by use of appropriate means, e.g. by sending a message by e-mail, inform via a pop-up in the app/on the web, or send a SMS message to you.
In some event, we will inform you in advance, and your continued use of the webpage and/or app after the changes will constitute your acceptance of the changes. Therefore, we kindly advise you to ensure that you read all such messages carefully.
Thank you for reading our Privacy Policy. If you have any questions you are most welcome to contact us!
ORBITAL SYSTEMS
Östergatan 32
211 22 Malmö
Sweden
Phone no. +4640 619 55 50
E-mail address: contact@orbital-systems.com
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